Privacy Policy
Your privacy matters. Learn how we collect, use, and protect your personal information on the Lake Como Italy platform.
Effective March 22, 2026
Lake Como Italy ("we", "our", "us") operates the Lake Como Italy website and mobile application (the "Platform"). We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws in Italy and the European Union.
1. Data We Collect
Information You Provide
We collect the following information when you use our Platform:
- Name and email address
- Phone number
- Account credentials (username, password)
- Business listing information
- User-generated content (reviews, ratings, comments)
Automatically Collected Data
- IP address and device information
- Browser type and version
- Usage data and interactions
- Cookies and tracking technologies
Analytics
We use Google Analytics and Firebase to understand how our Platform is used and to improve our services.
2. How We Use Your Data
We use your personal data for the following purposes:
- Providing and maintaining your account
- Enabling business listings and user-generated content
- Providing subscription-based features
- Improving platform performance and user experience
- Sending service-related communications and notifications
- Ensuring security and preventing fraudulent activity
- Complying with legal obligations
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity — to fulfill our obligations under our terms of service
- Consent — when you explicitly consent to specific processing activities
- Legitimate interests — for the purposes of operating and improving our Platform
- Legal obligations — to comply with applicable laws and regulations
4. Subscription & Notifications
We may send you service-related notifications, including subscription expiry reminders. For monthly subscriptions, reminders are sent 5 days before expiry. For yearly subscriptions, reminders are sent 15 days before expiry.
These communications are essential for the operation of your subscription and are not considered marketing communications.
5. Payment Processing
Payments are processed securely through authorized third-party payment providers, including app store platforms where applicable. We do not store your credit card details or directly process payment card information on our servers. All payment processing complies with PCI-DSS standards.
6. Data Sharing
We do not sell your personal data to third parties.
We may share your data with the following categories of recipients:
- Analytics providers (Google Analytics, Firebase)
- Hosting and infrastructure service providers
- Legal authorities when required by law
7. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically, data is retained while your account is active, as required for legal compliance, or until you request deletion. Upon account deletion, your data will be removed from our active databases.
8. Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at contact@lagodicomoitaly.it
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.
13. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: